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2021 HACR


OCTOBER 26-27,2021

2021 Speakers

Carlos Becerra.jpg

Carlos A. Becerra

General Manager - Strategy

Toyota Financial Services

As general manager of strategy for Toyota Financial Services, Carlos Becerra is responsible for overseeing the development and delivery of the company’s strategic roadmap and priorities for the Service Operations organization. His team includes a group dedicated to the end-to-end customer experience with focus on consumer insights and connected experiences, a business unit committed to assess and pursue new business opportunities, and a team focused on innovation, automation, and service transformation efforts.


A 20-year veteran of the financial services industry, Becerra joined Toyota 18 years ago. Prior to his current role, Becerra most recently served as group manager for enterprise transformation and group manager for customer experience strategy.


Becerra serves on the Board of Directors of the United States Hispanic Chamber of Commerce, where he chairs the finance committee. He has also served on the Chandler Chamber of Commerce Board of Directors in Chandler, Arizona.


Becerra holds a Juris Doctor from Pontificia Universidad Javeriana in his native Bogotá, Colombia. He currently resides in Phoenix, Arizona with his wife Ana, their two children Juliana and Nicolas, and their dog, Luna, and is an avid golfer and runner.